Returns and refunds?
Returns or refunds are only accepted in these cases:
-You receive a damaged item.
-You received the wrong item or wrong size than the one you ordered.
-Your piece is not shipped in the specified timeframe.
All packages are shipped with insurance. If a package is damaged/lost please
take photos (where applicable), immediately file a claim with USPS and contact
me within 3 business days of receipt of order. I will do my best
to work with you to ensure a positive experience.
Request for Return or Refund will not be accepted if submitted
after the third business day.
I take all photos in natural light and try to capture the pieces as
accurately as possible. Due to the nature of monitors, the gemstone colors will
vary slightly. If you would like more photos or even a short video, please feel
free to reach out with those requests and the items you would like to see.
I do not accept returns or exchanges if:
- You decided the piece doesn't suit you, but it was as pictured and described.
If you have any questions prior to purchase, please reach out. I am
happy to answer your questions and provide further photos/video.
Custom work?
I’m currently not accepting custom work, but when I do, you’ll be the
first to know!
I currently work a full-time job, so creating custom work is not
feasible, at the moment. I hope that in the future I will be able to work with
you on your custom requests.
Sizing details
All ring sizes are in US sizes.
Most necklaces will be in either 16 inches or 18 inches in length, but
if you are interested in a different length, please contact me and I’d be happy
to discuss your other options.
If you are unsure of any sizing please contact me and I’d be happy to
answer any questions and work with you to figure out the best size for you.
Will I Receive the Item Pictured?
Each piece listed is a one of a kind creation, made just for you by
yours truly. So, what does that mean? It means that the items pictured will be
the exact item you receive.
If an item is list as “Made to Order” that means you will receive the
design pictured, but due to the nature of gemstones and the jewelry making
process you should expect some minor variations within the piece created. If an
item is listed as “Made to Order” I will do my best to recreate the design that
is pictured and will reach out to you to confirm satisfaction prior to shipment.
Shipping and Estimated delivery Times
I am currently only shipping to the US but stay tuned for international
shipping!
I ship USPS Priority 2-3 day delivery mail and all items are insured at
purchase value.
Processing time
Ready to Ship Items: Please allow up to 5 WORKING days to prepare the
package for shipping.
Custom Requests: depending on the complexity of the design, from 1 to 3
weeks crafting time.
Made to Order/Customized Items: Allow up to 7-10 WORKING days for the
piece to be completed.
If you ever have a question about processing time on an item, please
contact me and I’d be happy to work with your timelines.
Layway/Installment Payments?
Currently, I am not accepting layaway/installment payments. However, I
hope to offer this option in the future.
How do I contact you if I have questions?
Use the contact form on the website! I’m happy to answer your questions
and provide additional photos or videos!